Prints, hats, mugs, pillows, and tote bags are made to order by a third-party printer. This allows us to focus on design and less on fulfilling orders. The quality of the products have been personally vetted and approved. Because of the nature of the products, we are not able to offer refunds for buyer’s remorse. However, if a product you received has a print defect, please contact us at firstname.lastname@example.org and we will help to resolve the issue.
Please allow 3-6 days for production for prints, hats, and mugs; and 7-12 for tote bags and pillows. Afterward, they may ship via various carriers in multiple packages, depending on the availability and location of the production facility. You’ll receive a tracking link with your shipping information once packages are sent out. We currently only ship to the United States and do not offer international shipping, but may in the near future. Because of Covid-19, there may be additional delays.
Please note that we are not responsible for packages marked as “Delivered.” You can contact us to check the delivery address that was input, but you will have to file a claim with the shipping carrier. Once a package is mailed out, we have access to the same information.
Packages do not require a signature for delivery, but in certain cases, the carrier may deem it necessary to deliver your package(s) to a nearby post office or other nearby access point (lockers, UPS/FedEx location). Follow the pick up instructions left on the delivery label. If packages are returned to us because they were not picked up, you will need to repay for shipping to have them redelivered. We can only keep returned items for 4 weeks before they are donated. Contact us at email@example.com with your order number and we will assist you in getting your items redelivered.